Policy, Billing, Claim Status

Claims Center

Claims can either be reported online, via Producer or by calling 1.888.568.6455 option 3. Once your claim has been reported, a Citizens claims examiner is assigned to work directly with you on your claim and answer any questions. Your Citizens claims examiner is available to walk you through our claims process and assist you with:​ 

  • - Coverage/Deductible Questions   
  • - Scheduling an Inspection   
  • - Repair Options 

Feel free to contact your examiner regarding any additional questions that arise regarding your claim, even after the claim is closed.

policy, billing
& claim Status




business address & mailing address

1 Galleria Blvd, Suite 720 | Metairie, LA 70001

human resources mailing address

attn: human resources - personal and confidential
1 Galleria Blvd, Suite 725 | Metairie, LA 70001

office hours

m-f 8:00am to 4:00pm