Technical Help and Guidance
Here you will find articles or documents that are intended to help you locate resolutions to technical problems you may encounter.

LPMS Requires that the user have a High-Speed Internet connection (Cable\DSL).
This website and LPMS also require that Internet Explorer 6 or greater is used to access any sections of the site.

Adobe Reader 7 or higher must be installed in order to view any of the downloadable documents and reports.

Click Here For Complete LPMS System Compatibility Requirements


Type in a word that describes your problem and click the Search button.

Common Issues
Title: PDF Printing Problems

Description: Blank Page or Application will not print

Symptoms: When trying to print anything from the website a blank page appears or you get a message that says ‘Adobe Reader could not open 'pa035402.fdf' because it is not a supported file type or because the file has become corrupted...’

Cause: This can be caused by an Internet Explorer Setting or an Adobe Setting.

Resolution: Download The When PDFs Fail Document

View HTML Version: When PDFs Fail
Title: Cannot Login

Description: No error received but cannot login

Symptoms: When logging into the web site the login page disappears and you land back at the home page. You may hear a ding or thump as this happens.

Cause: This is caused by a pop-up blocker installed on your machine.

Resolution: Download The Pop-Up Blockers And LPMS Document

View HTML Version: Pop-Up Blockers And LPMS
Title: Registering for Access

Description: How to register for access to LPMS.

Symptoms: NA

Cause: NA

Resolution: Download The RegistrationHelp Document

View HTML Version: RegistrationHelp
Title: LPMS Producer Help

Description: Get Started In LPMS. This is a quick help guide.

Symptoms: NA

Cause: NA

Resolution: Download The ProducersHelp Document

View HTML Version: ProducersHelp
Title: Forgotten Passwords

Description: What to do when you have forgotten your password.

Symptoms: NA

Cause: NA

Resolution: Download The Password Trouble Document

View HTML Version: Password Trouble
Title: Changing Passwords

Description: How to use the Change Password Feature fo LPMS

Symptoms: NA

Cause: NA

Resolution: Download The ChangePassword Document

View HTML Version: ChangePassword
Title: Field Funtionality

Description: Guide to funtionality of fields in LPMS

Symptoms: NA

Cause: NA

Resolution: Download The Field Functionality Document

View HTML Version: Field Functionality
Title: Overlapping Text

Description: Text is Overlapping

Symptoms: Textboxes or text fields are overlapping sometimes preventing data from being entered completey

Cause: DPI Settings

Resolution: Download The Jumbled Text Document

View HTML Version: Jumbled Text
Title: Accessing and Printing Reports In LPMS

Description: Steps to access and print reports using the Reports Menu Icon

Symptoms:

Cause:

Resolution: Download The Accessing Reports in LPMS Document

View HTML Version: Accessing Reports in LPMS
Title: Current Issue Alert

Description: PDF Fails to display after submitting application

Symptoms: A blank screen or a message may appear in pace of the PDF

Cause: Unknown

Resolution: Download The LPMS Current Issue Alert.mht Document

View HTML Version: LPMS Current Issue Alert.mht
Title: LPMS System Navigation

Description: LPMS System Navigation excerpt from the LPMS Producer's Manual

Symptoms: NA

Cause: NA

Resolution: Download The LPMS System Navigation Document

View HTML Version: LPMS System Navigation
Title: Commercial Applications

Description: Instructions for entering Commercial Applications in LPMS.

Symptoms: NA

Cause: NA

Resolution: Download The Commercial Applications Document

View HTML Version: Commercial Applications

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