Claims Frequently Asked Questions
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Are flood damages covered by my Homeowner’s policy?
Louisiana Citizens does not cover damage caused by flooding. We do not offer flood insurance policies. You can locate a flood insurance provider by contacting your agent or the National Flood Insurance Program at
What is a deductible?
The deductible is the portion of a covered loss you pay before the insurance company becomes responsible for payment under the policy.
For example, if the covered claim is $5,000 and your deductible is $500, then you pay $500 and Louisiana Citizens pays the remaining $4,500.
Do I need to file a claim if my damages are not more than my deductible?
Yes. Even if your damages do not exceed your deductible, it's important that you report your damages to Louisiana Citizens in the form of a claim because there may be damages or injuries discovered later. Further, if a lawsuit results due to your claim, Louisiana Citizens could assist you by providing legal counsel.
Should I file a police report for damage or theft?
Yes. In accordance with the conditions of your policy, you must file a police report for thefts or damage that was not caused by a natural disaster.
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